QUESTIONS
Ordering, payment, delivery and looking after your pieces.
Updated 28 Sept 2026
How do I order?
Add what you want to the bag and press Checkout. Then fill in your name, phone, email and delivery address, and pay.
There is no sign-up — no password, no account.
How can I pay?
Right now, with QPay. The payment screen shows a QR code and a list of banking apps. Pick your bank on a phone, or scan the code.
You never type a card number on this site. The payment happens inside your own banking app.
How do I track my order?
After ordering you get a private link. Keep it and you can check your order at any time.
If you lose it, use the order lookup page with your order number and the phone number on the order.
How does delivery work?
Delivery is arranged per order. A flat 8,000₮ delivery fee is added to every order and included in the total at checkout.
If you want to confirm the details for your area, message us on Instagram.
Can I return or exchange something?
If an item arrives damaged, or it is not what you ordered, contact us and we will put it right.
For anything else, see the shipping and returns page.
How do I look after a pin?
Keep pins somewhere dry. Try not to leave them in contact with water, perfume or cleaning products.
If one gets dusty, wipe it with a soft dry cloth. Go gently on acrylic pins — scrubbing can scratch them.
Will a sold-out design come back?
Everything is made in batches. Designs do get remade, but not on a fixed schedule.
New and restocked designs are announced first on Instagram.
Do you do wholesale or collaborations?
Yes. Message us on Instagram about stocking our work, events, or a custom design.